Healthcare Recruiter - Allied

About Us:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA make-up of our business stems from our core values: Open, Family and Passion.

One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering.

The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. Each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

The role: 

• The Account Manager will be responsible for efficiently managing all processes related to the daily operations of one or more strategic accounts at Greenstaff Medical.
• This includes primarily managing Travel accounts, with potential involvement in Domestic Perm and International services accounts as required.
• The Manager will act as the main point of contact and communication liaison between clients, recruitment, and other departments within Greenstaff Medical.
• They will utilize the company's core values of integrity, accountability, and respect to aid in the growth, relationships, and development of each account.
• Additionally, the Manager will utilize Vendor Management Systems (VMS) technology when necessary to ensure operational excellence, standardize processes, and comply with contracts.

Essential Job Functions:

• Works to achieve pre-established goals that support the clients and Greenstaff through weekly, monthly and quarterly expectation.
• Maintains open lines of communication with all client contacts, Greenstaff to include 3rd party vendors, including timely and frequented follow-up.
• Manage all process related queries with regards to the strategic account(s).
• Provide support to the clients and manage the accounts and build strong relationships.
• Negotiate Rates and contractual terms with assistance and guidance from the Client Relations Manager and VP with the best interest of the company at the forefront.
• Enter client's contract needs in BlueSky; manage new and pending needs, review submissions and send overqualified submissions to client managers for review.
• Ensure contract compliance of all candidate submittals and talent on-boarding; manage scheduling as required.
• Assist all departments within Greenstaff on an as needed basis to promote and ensure the growth and development of accounts.
• Offer Support to any of the Candidates/ Nurses on assignment as needed to ensure their compliance, well-being and relations with Greenstaff Medical.
• Act as a liaison in the resolution of any talent issues involving clients and Greenstaff Departments/divisions.
• Determines hiring criteria and authorization of all talent placements at client facilities.
• Mentor new and current contracts for Greenstaff’s compliance.
• Assist in hiring and managing support staff as necessary to support clientele.

Minimum Skills Required:

• Bachelor's Degree and/or a minimum of 3-5 years equivalent experience preferred.
• Previous experience of a minimum of 3 years in the Healthcare Staffing industry in account management, recruitment and/or sales.
• Knowledge of proper grammar, spelling and rules of composition.
• Knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar relevant work experience.
• Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sale techniques, and sales management systems.
• Ability to set and achieve challenging goals; demonstrates persistence and overcomes obstacles.
• Ability to mobilize others meet the goals of the organization and effectively influence others; inspire, respect and trust; accepts feedback from manager(s); manages frequent change, delays, or unexpected events.
• Ability to learn new ideas, processes and systems quickly.
• Ability to work independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Ability to multi-task.
• Ability to communicate effectively with all levels of the organization including external clients.
• Must have advanced knowledge of computers and software systems including Microsoft Office products and the Internet; prior experience with VMS systems is a preference