L&D Business Partner

About Us:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives and home care/healthcare workers. 

Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. 


As a key member of our Global Learning & Development (L&D) team, the L&D Business Partner (L&D BP) role will be responsible for working with a specific ICG business brand and the designated senior leadership team in that business to develop and deliver appropriate training. The L&D BP will be the main channel for delivery of business and brand specific training, including but not limited to process, sales skills, and operational systems training. Your position will also see you working with the Quality Analyst to support 121 coaching to existing Healthcare Consultants based on outcomes of the quality monitoring process to ensure Consultants are competent and able to exceed in their roles. Focussing on one business area will be key to this role, being a Subject Matter Expert is vital to the success of the L&D BP role. 


  • To deliver the statutory, mandatory, colleague development and organisational change training interventions for new and existing staff in across your business brand.
  • Responsible for supporting and guiding globally based Consultants through training, who are based in India, the UK, and South Africa.
  • Responsible for conducting assessed role plays and providing feedback as part of the Induction Training plan.
  • To deliver L&D solutions to support the organisational change and development outlined in the overall L&D strategy using a blend of methodologies. These include virtual learning (via Zoom and Microsoft Teams), classroom training, deskside support, and on-the-job learning as appropriate.
  • Work closely with Brand Directors and Senior Managers to conduct TNA and proactively plan group and individual learning interventions.
  • Support the coaching culture by proactively managing 121 coaching sessions for all consultants in the brand. Use these sessions to develop an in-depth knowledge of the business and our people.
  • As an outcome of the quality monitoring process, work with the Quality Analyst to provide coaching to Consultants and then give feedback and 121 support where there is a need.
  • Work collaboratively with the wider L&D team, to support each other with training needs and be upskilled enough to be able to cover absence and holidays where necessary.
  • Working closely with the L&D Manager and L&D team to ensure that the function is aligned, and communication is open.
  • Ensure that the Key Skills Matrix is regularly updated and utilized for 121’s, PDPs and ongoing development plans
  • Working with the L&D Manager and other team members to design and develop fit for purpose training materials, adding to the training curriculum to support the on-going development, and upskilling of all colleagues in the business.
  • Working with Business Managers to create a ‘real life scenarios’ catalogue to support the upkeep and review process of training material.
  • Working with the Business Managers to ensure all training support tools, e.g., ‘how to’ guides are kept up to date, are relevant and user friendly.
  • To contribute to L&D communications using channels, mail, Intranet, paper, etc.
  • Answering training-related issues and provide high-quality customer service across the organisation.
  • To demonstrate progress against KPIs and departmental goals and objectives.

Desired Skills & Experience

  • Experience of working in recruitment/sales
  • Confident in facilitation and presenting, with a desire to develop skills on-going 
  • Exceptional level of English (Speaking, Reading & Writing)
  • Flexible to work and able to WFH as required
  • Experience of training a variety of courses (induction for new starters, system, sales skills, soft skills, IELTS etc)
  • Experience of working with operational teams and managers to conduct engaging training needs analysis
  • Excellent personal and time management skills
  • Hard-working approach and resilient attitude
  • Confident and professional when dealing with objections
ICG Medical Limited
Network Category
Contract Type
Industry Sector
Cape Town
Salary and benefits
Competitive Salary
Competitive Salary
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