ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives, and home care/healthcare workers.
Our company vision is to improve patient care. The DNA make-up of our business stems from our core values: Open, Family and Passion.
One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering.
The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.
As a key member of our Global Learning & Development (L&D) team, Lead US Trainer role will be responsible for delivering the training for all new joiners into the business and delivering a variety of process, sales skills, and operational systems training. Your position will also see you delivering 1-2-1 coaching to existing Healthcare Recruiters based on their learning requirements and working hand in hand with the Quality Analyst to ensure Recruiters are competent and exceeding in their roles.
To deliver the statutory, mandatory, colleague development and organizational change training interventions for new and existing staff in both across all areas of the organization.
Responsible for supporting and guiding new starters through the Onboarding Training, for Recruiters based in India, the UK, and South Africa.
Responsible for conducting assessed role plays and providing feedback as part of the Induction Training plan.
To deliver L&D solutions to support the organizational change and development outlined in the overall L&D strategy using a blend of methodologies. These include virtual learning (via Zoom and Microsoft Teams) classroom training, deskside support, and on the job learning as appropriate.
Working with the L&D Manager and other team members to design and develop fit for purpose training materials, adding to the training curriculum to support the on-going development, and upskilling of all colleagues in the business.
Working with the Quality Analyst to provide development by coaching and then giving feedback and 1 to 1 support where there is a need.
Working with Business Managers to create a ‘real life scenarios’ catalogue to support the upkeep and review process of training material.
Working with the Business Managers to ensure all training support tools, e.g., ‘how to’ guides are kept up to date, are relevant and user friendly.
To contribute to L&D communications using for channels, mail, Intranet, paper, etc.
Answering training related issues and provide high-quality customer service across the organization.
To demonstrate progress against KPIs and departmental goals and objectives.
Desired Skills & Experience.
Ideally Candidate should have experience of the US Healthcare market
Confident in facilitation and presenting, with a desire to develop skills on-going
Exceptional level of English (Speaking, Reading & Writing)
Candidate should be flexible to work in 24*7 environment
Experience of training a variety of courses (new starters, sales, soft skills etc)
Experience of working with operational teams and managers to conduct engaging training needs analysis
Excellent personal and time management skills
Hard-working approach and resilient attitude
Confident and professional when dealing with objections
Ideally, a knowledge of BlueSky (system) or similar CRM platforms
Medical insurance, food allowance,
Opportunity to work and develop in role with a Global team
A personal development plan to support own talent journey
5 days working
Cab Facility/Transport Allowance